Camp Ripley Maneuver Training Site Customer Satisfaction Survey

Thank You for taking the Customer Satisfaction Survey. Your feedback is needed to enhance Camp Ripley's training capabilities and better serve your needs.

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Point of Contact (POC)*	POC Phone Number*
Training Status*   Select status...ATIDTCivilianOther	Service Branch*   Select branch...Air ForceAir Force ReserveArmyArmy ReserveNavyNavy ReserveMarinesMarine ReserveNational GuardCoast GuardCivilianOther
Start Date of Operation	End Date of Operation

Buildings and/or rooms utilized

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Camp Ripley Operations/Scheduling		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Overall experience?
2.	Use of ATS-23 form?
3.	Access to facility scheduling reports?
4.	If re-scheduling of your facilities occurred, how satisfied were you with the end result?
5.	The facilities scheduled for you met your training needs?
6.	Timeliness of scheduling activities?
7.	Helpfulness of the staff
8.	Use of Camp Ripley's internet site?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Operations.

Facilities and Grounds Maintenance		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	The process of reporting facility maintenance issues was known and user friendly?
2.	Facility maintenance issues were resolved in a timely manner?
3.	Condition of the buildings you were issued?
4.	Facility maintenance support was adequate during the weekday?
5.	Facility maintenance support was adequate during the weekend?
6.	Were your facilities adequate to training?
7.	Condition of cantonment and training area roads?
8.	Mowing conditions of the cantonment area?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Facility and Grounds Maintenance.

Personnel and Community Activities (PCA) / Post Support		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	VIP scheduling?
2.	Special events coordination?
3.	Post administrative support?
4.	Helpfulness of the staff?
5.	Your religious needs were met while at Camp Ripley?
6.	Did the tours meet your group's needs?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with PCA.

Environmental		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Environmental personnel were helpful and provided assistance that enhanced your training session?
2.	The level of environmental awareness and pre-training exposure was adequate to prepare you for your training event?
3.	The environmental program requirements did not hinder your ability to complete your training mission?
4.	Geographic Information Service (GIS) and map products were satisfactory in support of your training mission?
5.	Your overall experience with environmental personnel and programs?
6.	The landscape (particuarly the vegetative cover) was conducive to your field training exercises?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Environmental.

Logistics		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Cleanliness of the billets and buildings?
2.	Accommodations within the billets, ie: internet, phone, space, furniture?
3.	Helpfulness of the billeting staff?
4.	Resources in the Education Center classrooms?
5.	Experience with the issue of buildings?
6.	Experience with the turn-in of buildings?
7.	Helpfulness of Supply and Services?
8.	Serviceability of equipment?
9.	Quantity of equipment requested/needed?
10.	Quality of equipment?
11.	Helpfulness of Ammunition Supply Point (ASP) staff??
12.	Experience with issue of ammunition?
13.	Experience with turn-in of ammunition/brass?
14.	Use of Petroleum Oils and Lubricants (POL) points?
15.	Helpfulness of POL staff?
16.	Experience at the Contract Dining Facility (CDF)?
17.	Experience with Ration Drop Shipments, ie: timeliness, accuracy, quality?
18.	Please rate Logistics at Camp Ripley as a whole compared to other locations?

Were there any items you requested that Logistics does not have and if so what were they?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Logistics.

Maneuver Area Training Equipment Site (MATES)		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	MATES inventory was adequate and met your needs?
2.	Was the requisition process user friendly?
3.	Condition of available equipment?
4.	Helpfulness of the MATES staff?
5.	Was the equipment turn-in process user friendly?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with MATES.

Airfield		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Helpfulness of the airfield staff?
2.	Scheduling airfield facilities was user friendly?
3.	Usefulness of flight planning resources?
4.	Fuel support was adequate?
5.	ATC support was adequate?
6.	Did flights simulations meet training objectives?
7.	Overall conditions and usefullness of facilities?
8.	Were training objectives achieved?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with the Airfield.

Range Control		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	How well did the Range Regulation and Policies pertain to your training?
2.	How easy was the regulation to use?
3.	How thorough was your training/safety briefing?
4.	How well did the training/safety briefing assist you in planning your operation?
5.	How well did the briefer allow time for and answer your questions?
6.	Adequacy of range facilities?
7.	Fulfillment of target requirements?
8.	Maintenance of range facilities?
9.	Maintenance of training facilities?
10.	Adequacy of training areas?
11.	Helpfulness of Range Control staff?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Range Control.

Morale, Welfare, Recreation (MWR) Equipment and Facilities		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Issue of MWR Equipment?
2.	Turn in of MWR Equipment?
3.	MWR equipment inventory was adequate and available?
4.	How well did the Officer/Senior Ranks Club meet your expectations?
5.	How well did the Post Exchange meet your expectations?
6.	How well did the Snack Bar meet your expectations?
7.	How well did the Community Club meet your expectations?
8.	How well did the Alternative Center meet your expectations?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with MWR equipment and/or facilities.

Camp Ripley Security		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	If you had an experience with Security, what was your opinion of the services provided?
2.	Identification was consistently checked upon entering the installation?
3.	Emergency/Fire/Pubic Safety information was made available to you to support your activities?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Camp Ripley Security.

Automation/Information Technology (IT) Support		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Did you find the request process for automation services user friendly?
2.	Is computer/internet access adequate for your needs?
3.	How well did the Distance Learning computer labs/sites meet your needs?
4.	Are telephone services adequate?
5.	How well did the Internet Cafe meet your needs?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Automation/IT support.

Simulations		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	How well did the EST 2000 simulations meet your training needs?
2.	How well did the VCOT simulations meet your training needs?
3.	How well did the M1A1 simulations meet your training needs??
4.	How well did the M1A2 simulations meet your training needs?
5.	How well did the CFFT simulations meet your training needs?
6.	How well did the MILES equipment meet your training needs?
7.	How well did the LCCATS simulations meet your training needs?
8.	How well did the DFIRST simulations meet your training needs?
9.	How well did the FATS simulations meet your training needs?
10.	Simulations scheduling was user friendly?
11.	Helpfulness of simulations staff?

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with Simulations.

Arden Hills Army Training Site (AHATS)		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	NA
1.	Were you made aware of training opportunities at AHATS?
2.	Is the AHATS location more conducive to your training?
3.	Adequacy of AHATS facilities?
4.	Adequacy of AHATS training areas?

How likely are you to recommend our organization to a friend or colleague?

	Extremely Likely					Neutral				Not at all likely
	10	9	8	7	6	5	4	3	2	1

Please add any comments regarding exceptional service, explain any questions answered as unsatisfied or add any comments pertinent to your experience with AHATS.

Are there any other facilities, equipment or resources that you require but were not available for issue at Camp Ripley or AHATS?

What questions would you like to have been asked regarding your training at Camp Ripley?